A Hosting Helpline

Accessing You Server with SFTP

SFTP literally means SSH FTP.

To use SFTP, you need an FTP client that supports that protocol.  In this guide, we’ll be using FileZilla..

If you do not already have it installed on your computer, download FileZilla here:

To gain access to all the files and directories on your server, you must use the root user, and the root password with SFTP.

If you do not know the root password or server IP, you must follow these links:
Find your servers IP.
Set your root password.

After you know the above information, you can continue…

Open Filezilla.


Go to file in the top left.


and select Site Manager


Now click on New Site.  You’ll need to put in this information:

  • Host: Your Server IP
  • Protocol: SFTP
  • Logon Type: Normal
  • Username: root
  • Password: your root password


Once you have it all in, click on connect.

Now when you connect you will likely get a warning about the host key.  That’s fine, you’re safe, just click on OK and proceed.

Once connected you will be taken to /root which is the root users directory, but you can’t do much in there, so go up a directory.

filezilla_rootuser filezilla_root

Now that you’re in the / (slash) directory, you can navigate to all the other directories on the server.

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